Refund policy

1. Overview

At JenPora, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a flexible return, refund, and exchange policy under the conditions outlined below.

2. Return Eligibility

To be eligible for a return or exchange:

  • Item must be requested within 14 days of delivery
  • Item must be unused, unworn, unwashed, and in original packaging
  • All tags, accessories, and packaging must be included
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may be rejected.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale or clearance items
  • Gift cards
  • Items marked as non-returnable on product page
  • Items damaged due to misuse or improper handling

4. Refund Policy

Once your return is received and inspected:

  • Refunds will be processed to the original payment method
  • Processing time: 5–10 business days after approval
  • Shipping fees are non-refundable (unless due to our error)

If the return is rejected after inspection, the item will be sent back to the customer.

5. Exchange Policy (Supported)

We support product exchanges under the following conditions:

  • Exchange request must be made within 14 days of delivery
  • Item must meet return eligibility requirements
  • Exchange is subject to stock availability
  • If the requested item is unavailable, a refund or alternative option will be provided

Exchange shipping time may vary depending on location and inventory.

6. Return Shipping Cost

  • If return is due to customer reason (size, preference, etc.), return shipping is paid by the customer
  • If return is due to our error (wrong item, defective product), we cover return shipping

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 days of delivery
  • Provide photos or videos as proof
  • We will offer a replacement, exchange, or full refund

8. Refund Processing Time

  • Inspection time: 2–5 business days after receiving return
  • Refund processing: 5–10 business days after approval
  • Total time may vary depending on payment provider

9. Order Cancellation

  • Orders can be canceled within 24 hours if not shipped
  • Once shipped, orders cannot be canceled and must follow return process

10. Return Address

All approved returns must be sent to:

U.S. Return Warehouse:
2248 Broadway, New York, NY 10024, United States

11. Contact Us

For any return or exchange questions:

Email: info@jenpora.com
Phone: +1 213-720-2555
Business Hours:
10:00 AM – 5:00 PM (Eastern Time), Monday to Friday

12. Policy Updates

JenPora reserves the right to update this Return & Refund Policy at any time without prior notice.