Shipping policy

1. General Overview

JenPora is committed to providing reliable and efficient shipping services. At this time, we only ship within the United States. We are continuously improving our logistics network and working toward expanding our delivery regions in the future.

2. Shipping Coverage

We currently ship only within the United States.

We do NOT ship to:

  • Military bases (APO / FPO / DPO addresses)
  • Alaska (AK)
  • Hawaii (HI)
  • U.S. territories and remote islands

We sincerely apologize for any inconvenience.

3. Order Processing Time

  • Orders placed before 4:00 PM (Eastern Time) are processed the same business day
  • Orders placed after 4:00 PM (ET) are processed the next business day
  • Orders are not processed on weekends or public holidays
  • Processing time may be extended during peak seasons or promotional periods

4. Shipping Fees

Standard Shipping

  • Free shipping for orders over $98 USD
  • Orders under $98 USD: $5.68 USD shipping fee

Express Shipping

  • Available only for orders over $135 USD
  • Express shipping fee: $8.98 USD
  • Express orders are prioritized in fulfillment
  • Delivery time depends on carrier and destination conditions

5. Estimated Delivery Time

After shipment:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days

Delivery times are estimates and may vary due to weather, carrier delays, holidays, or high-demand periods.

6. Product Origin & Fulfillment

All JenPora products are manufactured in China and undergo strict quality control before shipment.

  • Manufacturing location: China
  • Shipping origin: United States warehouse
  • All orders are shipped from our U.S. warehouse
  • Returns must be sent back to our U.S. return facility

7. Factory & Warehouse Addresses

China Factory Address:
268 Chezhan Road, Pingshui Town, Keqiao District, Shaoxing, Zhejiang Province, China

U.S. Warehouse Address:
2248 Broadway, New York, NY 10024, United States

8. Contact Information

Phone: +1 213-720-2555
Email: info@jenpora.com

Business Hours:
10:00 AM – 5:00 PM (Eastern Time, ET), Monday to Friday

9. Order Tracking

Once your order is shipped, a tracking number will be sent via email. Customers can track their order status at any time.

10. Delivery Delays

Possible delay reasons include:

  • Incorrect address information
  • Carrier delays
  • Weather conditions
  • Peak season demand

If your order is significantly delayed, please contact customer support.

11. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will assist in investigating and resolving the issue.

12. Policy Updates

JenPora reserves the right to update this Shipping Policy at any time without prior notice.