Terms of service
1. Overview
This website is operated by JenPora (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. If you do not agree, please do not use our website.
2. Eligibility
By using this site, you confirm that:
- You are at least 18 years old, or using the site under supervision of a parent/guardian
- You have legal capacity to enter into binding agreements
- All information provided is accurate and complete
3. Products & Availability
- All products are subject to availability
- We reserve the right to limit quantities or discontinue any product at any time
- Product descriptions, pricing, and availability may change without notice
- We make every effort to display accurate product information, but errors may occur
4. Pricing & Payments
- All prices are listed in USD
- We reserve the right to adjust prices at any time without prior notice
- Payment must be completed before order processing
- We accept secure third-party payment providers (e.g., Shopify Payments, PayPal, credit/debit cards)
- We do not store full payment card information
5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel any order for the following reasons:
- Suspected fraud or unauthorized activity
- Incorrect or incomplete billing information
- Product unavailability
- System or pricing errors
Orders can be canceled within 24 hours if not shipped.
6. Shipping Policy
All orders are subject to our Shipping Policy, including:
- Delivery areas
- Processing time
- Shipping fees
- Delivery estimates
JenPora currently ships only within the United States.
7. Product Origin Disclaimer
All JenPora products are manufactured in China and shipped from our U.S. warehouse after quality inspection.
By purchasing, you acknowledge and accept this supply chain structure.
8. Returns & Refunds
All returns, refunds, and exchanges are governed by our Return & Refund Policy.
We reserve the right to reject returns that do not meet eligibility requirements.
9. Intellectual Property
All content on this website, including:
- Logos
- Product images
- Text
- Graphics
- Website design
is the property of JenPora and is protected by intellectual property laws. Unauthorized use is strictly prohibited.
10. User Conduct
You agree NOT to:
- Use the website for illegal purposes
- Attempt to hack, damage, or disrupt the site
- Submit false or misleading information
- Infringe upon intellectual property rights
We reserve the right to restrict access for violations.
11. Limitation of Liability
JenPora is not liable for:
- Indirect or incidental damages
- Delays caused by shipping carriers
- Losses due to incorrect user information
- Temporary website downtime
All products are provided “as is” without warranties beyond legal requirements.
12. Third-Party Services
We may use third-party services such as:
- Payment processors
- Shipping carriers
- Analytics tools
- Advertising platforms
We are not responsible for third-party service performance or policies.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
14. Changes to Terms
We may update these Terms at any time without prior notice. Changes take effect immediately upon posting.
15. Governing Law
These Terms are governed by the laws of the United States and applicable state laws.
16. Contact Information
Email: info@jenpora.com
Phone: +1 213-720-2555
Business Hours:
10:00 AM – 5:00 PM (Eastern Time), Monday to Friday